FAQs
Cancellation Policy
Once your order has been placed online, it cannot typically cancelled as goods are often shipped the same day.
However, for the best chance of amending your order, please contact steph@bridalfusion.co.nz as soon as possible.
General Shipping
We aim to process orders within 1-3 business days. Once processed, you can expect to receive your item within 1-6 business days of dispatch, depending on our shipping partners. For more information, head over to our Shipping Policy.
Currently, we do not offer international shipping. We want to focus on our Kiwi customers, and provide a smooth & enjoyable experience while planning their wedding or other party.
Oh! And shipping is free for all orders over $100. Please note this excludes our 'For Hire' services.
Express Shipping
We get it, sometimes weddings can be all go. We offer express shipping for an extra $1.99, so you can expect to receive your item within 1-2 business days of order processing, depending on our shipping partners.
Click & Collect
We offer Click & Collect from Massey, West Auckland or Auckland CBD during the following times:
Monday - Friday between 9.30am - 8.30pm
Saturday - Sunday between 10:00am - 8:30pm
We will contact you via email/phone to arrange your Click & Collect day/time.
There is no charge for Click & Collect.
Bridal Boutique Location
We're located in Massey, West Auckland. Our boutique is open for viewings by bookings only. Get in touch with via our Contact Us page.
Returns & Exchanges
For non-clothing items, we do not offer refunds for change of mind, unless the item is damaged or faulty.
For clothing items, we understand that sometimes they may not fit perfectly. In certain cases, we are happy to offer an exchange for size or style. Just reach out to us & we will do our best to help you.
We do not offer exchange on sale or clearance items.
Stock
We've got you covered locally as all our stock located is right here in New Zealand. This means you can say goodbye to the uncertainty of international shipping.
The Perfect Size & Fit
Do check out the measurement guides located in item's description boxes.
FAQs For Hire, click here