FAQs - Preloved Wedding Gowns

For Brides Selling Their Gown

How does it work if I want to sell my gown?

You’ll submit your gown details via our online form, including clear photos, sizing, condition and any important details.  Once approved, Bridal Fusion will list your gown online and may also share it across our social media channels.  You'll keep the gown safely with you until it sells. When a buyer purchases your gown, Bridal Fusion will capture the payment first.  We'll then notify you and provide the buyer's shipping details so you can ship the gown directly to them.  Once funds have been captured on our end, we'll transfer your payout (70% of the final sale price) to your nominated bank account, less any agreed Bridal Fusion fees or commission.  

Do I need to drop my gown off to Bridal Fusion boutique store? 

No.  Sellers will keep their gowns with them until the gown sells. This means you are responsible for storing the gown safely and ensuring it remains in the same condition as described in the listing.  

Do I need to allow try-ons for my gown? 

No, try-ons are completely optional and are at the seller's discretion.  

When submitting your gown, please let us know whether you are comfortable allowing potential buyers to try it on.  If you allow try-ons, we'll note this in the product listing. 

If a buyer is interested in viewing or trying on your gown, they'll contact Bridal Fusion first.  We'll then pass your details so you and the buyer can arrange a suitable time directly.  

For privacy and safety, we recommend arranging try-ons in a safe and comfortable location, and only sharing details you are comfortable with. 

What gowns do you accept?

We accept cultural bridal gowns that are in excellent condition, preferably no more than 5 years old, and professionally cleaned. 

Gowns must be clean, wearable, and accurately described before listing.  Any marks, damages, alterations, missing buttons, loose beading, or other imperfections must be disclosed upfront. 

How long will it take to sell my gown?

It depends on demand, designer, and style. Some gowns sell quickly, while others may take longer, but we’ll keep you updated along the way.

Who sets the price?

Pricing is set by the seller.  However,  Bridal Fusion may provide guidance based on the gown's condition, style, age, original price and current market demand. 

If there is limited interest in the gown, we may recommend a price adjustment to help support a sale. 

Who is responsible for storing the gown?

The seller is responsible for safely storing the gown until it sells.  We recommend keeping it in a clean, dry place, away from direct sunlight, moisture, pets, smoke, or anything that may affect the gown's condition.  

Who ships the gown once it sells?

The seller is responsible for carefully packaging and shipping the gown directly to the buyer once Bridal Fusion confirms the sale. 

We recommend using tracked shipping so both seller and buyer have peace of mind.  

Who covers the buyer's shipping?

The seller is responsible for covering the buyer's shipping cost unless agreed otherwise.  

When will I receive my payment from sale?

Once your gown sells and funds have been captured on Bridal Fusion's end, we'll arrange payment to your nominated bank account.  

Your payout will be 70% of the final sale price, less any applicable Bridal Fusion fees, commission, or shipping costs.

What happens if my gown doesn’t sell?

Your gown can remain listed with us for longer, or you can request the listing to be removed. We'll check in with the seller after 6 months to confirm whether you'd like to keep the gown listed, adjust the price or remove the listing.  

Is there a listing fee? 

No.

Can I still wear, alter or lend out the gown while it is listed?

No.  Once your gown is listed with Bridal Fusion, it must remain in the same condition as shown and described in the listing.  

If the gown's condition changes, please let us know immediately so we can update or remove the listing. 

For Brides Buying Preloved Gowns

Are preloved gowns available to try on? 

Most preloved gowns may not be available to try on in-store, as sellers keep their gowns with them until sold.  Each listing will note whether the seller allows try-ons.  If try-ons are available, please get in touch with Bridal Fusion, and we'll pass on the seller's details so the buyer and seller can arrange a viewing directly.  

We'll include as much detail as possible in each listing, including photos, sizing, measurements where available, condition notes and any important fit details.

Are preloved gowns in good condition?

Yes.  Every gown is reviewed before being listed. As preloved gowns have been previously owned, there may be minor signs of wear.  Any known imprefections will be included in the product description where disclosed by the seller.

What sizes are available?

Preloved gowns vary depending on what sellers list with us, so styles and sizes may change often.  We recommend checking the measurements carefully before purchasing, as bridal sizing can vary between designers and styles.

Can gowns be altered?

Absolutely! Like new gowns, most preloved gowns can be altered by a professional seamstress for the perfect fit.  We recommend checking the garment details and allowing extra time for alterations before your wedding or tea ceremony. 

Do you offer returns or exchanges?

Preloved gowns are final sale and cannot be returned or exchanged for a change of mind, incorrect sizing, or if you decide the style is not right for you.  Please review all photos, measurements, and condition notes carefully before purchasing.

Who ships my gown?

Your gown will be shipped directly by the seller once Bridal Fusion has confirmed the sale and captured payment.  We recommend allowing enough time before your wedding or event, especially if alterations may be required. 

How do I know the purchase is secure?

Payment is captured by Bridal Fusion first before the seller is asked to ship the gown.  This helps keep the process clear and secure for both the buyer and seller. 

Can I ask questions before buying? 

Absolutely!  If you have questions about sizing, condition, measurements, or the style, please get in touch.  We're happy to help where we can. 

More questions? No stress, feel free to get in touch with Steph here, she's more than happy to help x