FAQs - Preloved Wedding Gowns
For Brides Selling Their Gown
How does it work if I want to sell my gown?
You’ll submit your gown details via our online form, including pictures via email, drop it off at our boutique, and we’ll showcase it online, on social media, and in-store. Once sold, you’ll receive 70% of the final sale price, minus any applicable shipping costs.
What gowns do you accept?
We accept cultural bridal gowns that are in excellent condition, no more than 5 years old, and professionally cleaned.
How long will it take to sell my gown?
It depends on demand, designer, and style. Some gowns sell quickly, while others may take longer, but we’ll keep you updated along the way.
Who sets the price?
Pricing is set by the seller. However, if there is limited interest in the gown, we may, entirely at our own discretion, reduce the price to facilitate a sale.
Who covers the buyer's shipping?
The seller is responsible for covering the buyer's shipping costs. This amount will be deducted from your final balance before the payout is transferred to you.
When will I receive my payment from sale?
Once the gown sells, we will be in touch with you for your bank details and bank transfer 70% of the final sale price.
What happens if my gown doesn’t sell?
You’ll have the option to either:
- Collect your gown from our boutique, or
- Keep it listed with us for longer.
For Brides Buying Preloved Gowns
How do I try on a preloved gown?
You can book a fitting at our boutique to try on any gown from our collection. We’ll make sure the experience feels just as special as shopping brand new. Click here to book an appointment.
Are preloved gowns in good condition?
Yes. Every gown is carefully inspected, approved, and cleaned before being listed.
What sizes are available?
Preloved gowns vary by bride, so our stock changes often. We recommend browsing online regularly or booking a fitting to see the latest arrivals.
Can gowns be altered?
Absolutely! Like new gowns, most preloved gowns can be altered by a professional seamstress for the perfect fit.
Do you offer returns or exchanges?
Preloved gowns are final sale, so we encourage brides to try them on in-store before purchasing.
More questions? No stress, feel free to get in touch with Steph here, she's more than happy to help x